Term and conditions | silvergradings

Terms and Conditions - Silvergradings

Article 1 – Company Information

These Terms & Conditions apply to Silvergradings, located at Europalaan 22-24, 3526 KS Utrecht, registered with the Dutch Chamber of Commerce under number 93620454.
Contact: info@silvergradings.com – www.silvergradings.com.

Article 2 – Definitions

In these Terms & Conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise the right of withdrawal;
Consumer: a natural person not acting in the course of business or profession;
Day: calendar day;
Long-term agreement: an agreement under which services or products are delivered over an extended period;
Durable medium: any tool that enables information to be stored for future reference;
Right of withdrawal: the right of the consumer to withdraw from the agreement within the cooling-off period;
Distance contract: an agreement concluded without the physical presence of the parties, e.g. via website or email;
Silvergradings: the company providing products and/or services;
Customer: any natural or legal person placing an order or using services.

Article 3 – Applicability

These Terms & Conditions apply to every offer from Silvergradings and to every agreement concluded between Silvergradings and the Customer.

By placing an order, the Customer explicitly agrees to these Terms & Conditions. The Terms are always available on www.silvergradings.com and can be stored by the Customer for future reference.

Article 4 – Offers and Prices

Offers are described clearly and completely, including prices and conditions.
All prices are listed including VAT, unless otherwise stated.
Obvious mistakes or typographical errors do not bind Silvergradings.
Silvergradings reserves the right to adjust prices at any time.

Article 5 – Formation of Agreement

The agreement is concluded once the Customer accepts the offer and payment has been received. Silvergradings confirms electronic orders by email.
Silvergradings reserves the right to refuse orders in cases of clear errors or misuse.

Article 6 – Orders and Payment

Orders are only final after full payment has been received.
Payment must be made through the payment methods offered on the website (e.g., Mollie, SEPA transfer).
Invoices are provided by email. The Customer is responsible for accurate billing details.
In case of non-payment, Silvergradings may suspend services or terminate the agreement.

Article 7 – Shipping and Risk

Shipping to Silvergradings
The Customer is fully responsible for shipping cards to Silvergradings, including costs and risk.
Return shipping by Silvergradings
After grading, Silvergradings ships the cards to the address provided by the Customer. Return shipments are insured and include track & trace. Risk transfers to the Customer upon delivery.
Return shipping by the Customer
If the Customer returns items (e.g., in case of complaints), both costs and risk remain with the Customer, unless otherwise agreed.

Article 8 – Right of Withdrawal

Consumers have the right to withdraw from a contract within 14 days of receiving products.
For grading services, the right of withdrawal expires as soon as Silvergradings physically receives the cards and the grading process begins.
From the moment Silvergradings receives the cards, the agreement can no longer be withdrawn.
In case of withdrawal of products (if applicable), return costs are borne by the Customer.

Article 9 – Grading Disclaimer

Card grading is a subjective process and reflects the professional opinion of Silvergradings’ graders.

Grades may differ from those assigned by other grading organizations.
Silvergradings does not guarantee that grades will be accepted or valued by third parties.
Silvergradings is not liable for depreciation or differences in grading opinions.

Article 10 – Liability

Silvergradings is not liable for:

Damage occurring after the cards have been delivered;
Slabs that are opened, cracked, or tampered with after delivery;
Indirect damages, such as consequential loss or lost profits;
The actual or market value of submitted cards.

Limitation: any liability of Silvergradings is limited to the invoice amount of the relevant order.

Article 11 – Processing Times

Processing times are indicative and may vary. Delays do not entitle the Customer to compensation or termination.

Article 12 – Force Majeure

In case of force majeure (e.g., natural disasters, pandemics, technical disruptions, strikes, or government measures), Silvergradings is not liable. Obligations may be suspended or the agreement may be terminated without liability.

Article 13 – Indemnification

The Customer indemnifies Silvergradings against any third-party claims relating to the submitted cards, including ownership or intellectual property rights.

Article 14 – Prohibited Submissions

Silvergradings may refuse submissions suspected of being counterfeit, altered, or otherwise unsuitable for grading.

Article 15 – Retention of Cards

Silvergradings reserves the right to retain submitted cards until all outstanding payments have been fully settled.

Article 16 – Conformity and Warranty

Silvergradings guarantees that its services meet the agreement and reasonable expectations.
Complaints about defects must be reported in writing within 4 weeks of delivery. Warranty does not apply in cases of misuse or damage caused by third parties.

Article 17 – Account Use

If a Customer creates an account, they are responsible for keeping login details secure. Any misuse is at the Customer’s own risk.

Article 18 – Use of Submitted Material

Silvergradings may use photos of slabs and graded cards (without personal data) for promotional or informational purposes, unless the Customer explicitly objects.

Article 19 – Complaints

Complaints may be submitted by email via info@silvergradings.com. We aim to respond within 14 days.

Article 20 – Amendments

Silvergradings may amend these Terms & Conditions at any time. The most recent version will always be published on the website.

Article 21 – Governing Law and Jurisdiction

Dutch law applies to agreements with Silvergradings.
Disputes will be submitted exclusively to the competent court in Utrecht, the Netherlands. The Vienna Sales Convention does not apply.

Article 22 – Language

These Terms & Conditions are available in both Dutch and English. In case of discrepancies, the Dutch version prevails.

Article 23 – Severability

If any provision is declared invalid, the remaining provisions remain in full force and effect.