Privacy Policy | silvergradings

Privacy Policy – Silvergradings

Silvergradings values your privacy. We only process personal data that is necessary for providing and improving our services. We handle your information with care and never share it with third parties for commercial purposes.

This privacy policy applies to the use of our website www.silvergradings.com and the services offered through it. By using our site, you indicate that you accept this privacy policy.

1. Personal data we process

We only collect the data you provide to us directly, for example when placing an order, creating an account, or submitting a request. This may include:

Name, address, and residence
Email address and phone number
Payment details
Website usage data (such as IP address and browser information)

2. Purpose of data processing

We use your personal data solely for the following purposes:

Processing and fulfilling orders
Contacting you regarding questions or requests
Complying with legal obligations (e.g., accounting)
Improving our services
Sending newsletters or updates (only with your consent; you can unsubscribe via the link in each email or by contacting us directly)

3. Third parties and processors

We only share your personal data with third parties when necessary to provide our services or to comply with legal obligations. This includes:

E-commerce software: for technical support and management
Hosting & email: for secure storage and email handling
Payments: Mollie or bank transfer (for processing payments)
Logistics: UPS, PostNL, DHL, and DPD (for shipping orders)

These parties have implemented appropriate security measures and are contractually bound to confidentiality.

4. Automatically collected data

When you visit our website, certain technical data is automatically collected, such as your IP address, browser type, and operating system. This data is not traceable to individual users and is only used for statistical purposes and to improve our website.

We do not use automated decision-making or profiling that produces legal effects for users.

5. Security of your data

We take appropriate technical and organizational measures to prevent misuse, loss, or unauthorized access to personal data. This includes SSL connections, secure storage, and access control.

6. Data retention

We store your personal data as long as you remain a customer or as long as legally required. If you no longer wish to use our services, we will delete your data — except for information we are legally required to retain (e.g., invoice data).

7. Your rights

Under applicable data protection laws, you have the right to:

Access your personal data
Correct errors (rectification)
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability

You can submit a request via info@silvergradings.com. We will respond within 30 days. To prevent misuse, we may ask you to submit your request using the email address registered with us.

8. Cookies

Our website uses functional and analytical cookies to improve your experience. Third-party cookies (e.g., embedded videos or payment modules) are only used when essential for the functionality of the website.

9. Changes

Silvergradings reserves the right to update this privacy policy at any time. The most recent version will always be available on this page. If changes affect data already collected, we will notify you by email.

Contact Information

Silvergradings
Europalaan 22-24
3526 KS Utrecht
Chamber of Commerce (KvK): 93620454
Email: info@silvergradings.com
Website: www.silvergradings.com